(Re)Designing Baggage Claim creates an alternative to the normal experience of waiting for luggage at the airport by identifying multiple touchpoint opportunities.
Interactions between people at airport baggage claim - and between people and their belongings - are full of stress, anticipation, and lots of idle time. Through a series of prototyping exercises with storyboards, business origami, and large scale environmental prototypes, we unpacked the experience and determined a few design objectives: identify bags, eliminate idle time, create trust, eliminate the unknown where and when of bags.
The objectives lead us to designing a final solution that integrates a series of independent, yet parallel touchpoints. From our series of test subjects, this became important for the design to be utilized by a wide range of travelers.
2D + 3D prototyping
A collaboration with Karen Chan / 5 weeks / under professor Chris Risdon / CCA